Services
AI Readiness
Workshop
A 1-day intensive working session. Organizational clarity diagnostic, workflow ideation, and an adoption roadmap your team can execute internally.
AI Adoption
Sprint
A 4-6 week engagement focused on an AI roll-out. Includes AI adoption workshop and other team engagements that transform decision friction into operational clarity.
AI Training
Program
Custom-scope curriculum design and role-specific training across multiple teams. Built on adult-learning principles. For organizations where training is the primary gap.
Chief of Staff, Nordstrom Rack
Advised C-suite executives across 100+ stores. Designed operational strategies that increased efficiency 15%+ across a multi-hundred-person organization. Saw what makes enterprise AI rollouts succeed and what quietly kills them from inside the room.
Lean Six Sigma
Master Black Belt
Formal certification in process design, workflow optimization, and continuous improvement. The discipline most AI consultants skip — and the reason ZGRP's adoption work actually sticks where vendor training fails.
Adult-Learning Practitioner
Five years designing curriculum, workshops and facilitation rooted in how adults actually learn — small reps, visible wins, and the psychological safety to admit you don't get it yet. The reason ZGRP's adoption work sticks where vendor training fails.
AI Innovation. Proven in Production.
Jonelle has spent 18 months running ZGRP inside a custom AI ecosystem of her own design — dashboards, agents, and workflows handling the operational backbone of her business. She brings that lived practice to clients: AI not as a vendor pitch, but as a discipline built, tested, and proven in production.
ZGRP is led by Jonelle Zimmerman — former Chief of Staff at Nordstrom Rack, Lean Six Sigma Master Black Belt, & adult learning practitioner with 20+ years of strategy & operations experience. Jonelle helps senior leaders prepare their teams for AI — building the clarity that makes AI adoption actually stick..
Meet Jonelle
The trusted guide for senior leaders preparing their teams for AI.
Most chase tools.
We prep teams.
Organizational clarity
before tools.
We don't pitch software. We diagnose what's actually blocking adoption; decision rights, capacity, process gaps, leadership alignment; then we bring the clarity that makes the tools land.
Operational rigor
& adult-learning craft.
Our methodology rests on enterprise-grade operational discipline (Lean Six Sigma Master Black Belt) and training built for how adults actually learn; small reps, visible wins, and the safety to admit you don't get it yet.
Leader-to-leader,
not engineer-to-engineer.
You need someone who's run operations at scale and can translate AI into language your team actually understands. Led by a former Chief of Staff at Nordstrom Rack and Lean Six Sigma Master Black Belt — fluent in AI, & understands leaders who aren't.
Approach
Every engagement begins with curiosity, collaboration, and evidence-based methods that turn insight into action. We blend enterprise-grade operational discipline with adult-learning craft, helping leaders and teams build clarity through small, sustainable steps — one measurable win at a time.
Discovery
& Alignment
A 5-dimension assessment of your team's actual readiness: decision rights, capacity, process clarity, leadership alignment, and the safety to admit gaps. Output: a custom Readiness Report.
Team Trust &
Adoption
We help leaders cultivate fearless teams through trust, courage, and openness. Through proven frameworks in psychological safety, we create the foundation for ai adoption through collaboration & innovation.
Continuous
Improvement
With Kaizen practices, we equip leaders with the tools and principles of continuous improvement; helping teams strengthen processes and create lasting adaptive change.
Integration
& Growth
With toolkits, reflection practices, and emerging AI resources, we help teams measure progress, adapt faster, and sustain momentum long after the engagement ends.
What Leaders Are Saying.
I was blown away, especially since I too am a Lean geek, and am simultaneously eager for the efficiency gains of AI but deeply skeptical of it taking the human touch out of work.
Laurel M.
Director of Operational Excellence
Love your philosophy, what you are building, who you are.
Gary D.
Former Business Advisor @ Google
What you have built is awesome and how quickly you are learning how to leverage technology and AI is inspirational.
Larry C., Technology Management Consultant
What You Really Want to Know
AI adoption consulting helps your team actually use the AI tools you've bought. We come in after the tools are bought, when licenses sit idle and people aren't using what you paid for. We work on the people-and-process layer underneath, so the AI you already have actually delivers the productivity lift it promised. We make AI adoption stick.
Industry research shows 70-80% of AI projects fail due to lack of user adoption, not technical shortcomings. The biggest single failure point is user proficiency (38%), followed by unclear decision rights, lack of executive sponsorship, and insufficient change management investment. Top-performing AI transformations allocate 30-40% of their budget to change management; average companies allocate only 10%.
Across the mid-market, 30–40% of paid Copilot and ChatGPT Enterprise licenses go unused within 90 days. The tool isn't the problem — the workflow design is. Most teams get the license but never get the working sessions where they design how Copilot fits into the work they're already doing. Without that, AI is one more app sitting next to the apps they're already overwhelmed by. ZGRP's AI Adoption Sprint redesigns the workflow with the team in the room, not for them in a deck. That's why licenses actually get used 60 days later.
Real adoption typically takes 60-90 days from kickoff when done right — meaning your team actually uses the tools daily without reminders. Most failed rollouts skip the readiness and preparation phases, which is why they stall at month 3-6 when novelty wears off. The Sprint is timed around the Day 30 and Day 60 cliffs where most rollouts quietly die.
I'm tool-agnostic in client work. I have experience with the top AI tools, and support the ones your team has already adopted (ChatGPT, Copilot, Claude, Gemini, Notion AI, vertical SaaS with embedded AI) and focus on the adoption layer. If a tool gap is the actual problem, I'll name it — but tool selection is rarely the real bottleneck.
Psychological Safety and Kaizen reduce the hidden workload you’ve been carrying for years. Psychological Safety strengthens ownership, engagement, and purpose so people bring their best thinking forward instead of holding back. Kaizen removes the friction, waste, and rework that quietly drain hours from every week.
Backed by Data: Teams with high Psycological Safety reduce rework by up to 40% and resolve problems 30% faster (Google Re:Work). Kaizen-driven improvements have shown 12% faster cycle times (ResearchGate).
You don’t have to navigate this alone. Strong leaders get stronger with the right partner.
At ZGRP, we coach you to see patterns you can’t spot from inside the pressure, and we teach you how to build the systems and habits that help your team move through change with clarity and stability. We equip leaders with the tools, language, and practices they need to guide teams through adoption, alignment, and follow-through; so you’re not carrying the weight of change alone.
With the right support, you become the leader who can guide change with trust and clarity.