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- Leadership Coaching
- Fearless Workshops
- Process Audit
A confidential partnership for leaders ready to grow with trust and clarity.
Leadership
Coaching
Our coaching process offers a trusted space to step back, reflect, and reimagine how you lead. Together, we uncover new perspectives, strengthen decision-making, so you can move forward with the renewed purpose and direction, guiding your team to thrive.
Create the foundation for teams built on trust, openness, and innovation.
Fearless Workshops
Our Fearless Workshops give leaders and teams practical tools to turn the science of psychological safety into daily habits. Through facilitated dialogue and real-world application, we help teams strengthen communication, surface ideas early, and build the confidence to take smart risks together.
A strategic engagement to help you build smarter systems & sustainable growth.
Process
Audit
Our Kaizen-based Process Audits help leaders uncover inefficiencies, streamline workflows, and create structures that evolve with your business. We equip your teams with practical tools and improvement rhythms that drive clarity, efficiency, and long-term impact; turning change into a consistent source of strength.
Leading in today’s retail and consumer landscape means balancing people and performance. ZGRP helps leaders do both. Combining psychological safety, Kaizen improvement, and AI-enhanced strategy to build trust, simplify systems, and spark innovation. We bring decades of industry experience to help you lead boldly and create teams that thrive through change.
Retail Leadership
at Scale
As Chief of Staff to the Nordstrom Rack executive team and Strategy Leader for Nordstrom Product Group, Jonelle led cross-functional initiatives that balanced people, process, and impact Her firsthand experience navigating complexity helps leaders find clarity, build trust, and lead with purpose.
MBA Insight Meets Industry Depth
With an MBA from the University of North Texas and published research on eCommerce customer experience, Jonelle brings a deep understanding of how strategy, culture, and customer behavior shape business success; especially across retail and B2C organizations.
Trained in Kaizen & Psychological Safety
Jonelle blends proven leadership frameworks with practical, continuous-improvement tools. Trained in Kaizen and psychological safety, she helps leaders strengthen communication, foster trust, and embed habits of reflection and progress across their teams.
AI Innovation & Applied Technology
A lifelong learner and early adopter, Jonelle integrates AI into leadership development and strategy. She’s attended advanced workshops on applied AI, built custom GPTs for business optimization, and designs AI-driven workflows that help leaders make smarter decisions and scale their impact.
ZGRP evolved under Jonelle Zimmerman’s leadership into a modern coaching and consulting practice focused on organizational growth and leadership development. With over two decades in retail and B2C strategy, Jonelle has led teams through transformation and change, blending real-world leadership experience with evidence-based methods in psychological safety and Kaizen continuous improvement to help senior leaders bridge vision and execution, strengthen trust, and build cultures where people and performance thrive.
The trusted guide behind today’s most effective leaders.
Meet Jonelle
Become the Leader Your Team Deserves
Elevate How You Lead. Transform Your Team.
Your leadership is strong, but you deserve room to think. Even the best leaders need space to reset and reimagine how they lead. Our coaching helps you find clarity, reconnect with purpose, and strengthen trust across your team.
The Future of Leadership is Fearless and Adaptive.
Your team has ideas but hesitates to speak up. Innovation stalls under pressure or hierarchy. We help you create a culture of psychological safety, so your people feel empowered to share bold ideas and drive growth.
Lead Boldly. Build What
Others Only Imagine.
You’re leading a growing organization through constant change. We help you design systems built on clarity, accountability, continuous improvement, and measurable growth
Discovery
& Alignment
Every partnership begins with understanding your goals, challenges, and what “better” looks like. We co-create clarity and measurable objectives from day one.
Psychological
Safety
We help leaders cultivate trust, courage, and openness. Through proven frameworks in psychological safety, we create the foundation for growth, collaboration, and innovation.
Continuous
Improvement
With Kaizen practices, we equip leaders with the tools and principles of continuous improvement; helping teams strengthen processes and create lasting adaptive change.
Integration
& Growth
With toolkits, reflection practices, and emerging AI resources, we help teams measure progress, adapt faster, and sustain momentum long after the engagement ends.
Outcomes from 20-year career leading retail organizations.
Backed by Research.
Proven in Practice.
9pt+
ENGAGEMENT SCORE
Psychologically safe teams show twice the engagement and innovation of their peers.
*McKinsey & Company research
1000+
HOURS SAVED
Kaizen initiatives reduce waste and process time by 15–30% across operational workflows.
*Kaizen Institute CI Index
$500M
REVENUE GENERATED
Teams that received psychological safety training achieved revenues 25% above yearly targets.
*MIT Sloan Management Review study
27%
LESS TURNOVER
Psychologically safe cultures save up $75K per leader in replacement costs.
*Gallup Workplace Study